RETURN & EXCHANGE POLICY


 

we do accept repairs and modifications. additional repairs fees may apply. if you are not fully satisfied with your purchase (excluding *language collection items) you may return your order for a full item refund, excluding shipping costs, within 48 hours from the date you received your oder. as long as your order and packing is intact and in the original condition. after 48 hours, you will receive store credit only. please email us at notabove.jewelry@gmail.com to begin your return/ exchange process. 

 

*LANGUAGE COLLECTION ONLY:

CANCELLATIONS OR ANY CHANGES TO YOUR ORDER MUST BE MADE IN WRITING WITHIN 24 HOURS OF PLACING THE ORDER. PLEASE EMAIL NOTABOVE.JEWELRY@GMAIL.COM. ANY JEWELRY STARTED IN PRODUCTION CANNOT BE CANCELLED OR CHANGED.  ALL OF OUR JEWELRY IS HANDMADE TO ORDER ESPECIALLY FOR YOU, THEREFORE ALL SALES ARE FINAL. IF YOU HAVE ANY PROBLEMS WITH YOUR ORDER, PLEASE CONTACT US WITHIN 48 HOURS. WE WILL TRY OUR BEST TO RESOLVE ANY ISSUES.

LANGUAGE NECKLACES MAY RECEIVE STORE CREDIT ONLY. PLEASE EMAIL US AT NOTABOVE.JEWELRY@GMAIL.COM TO BEGIN YOUR RETURN/EXCHANGE PROCESS.